Visually impaired users complain after rail websites go greyscale for Prince Philip

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Gesture backfires as customers highlight accessibility issues, with one saying UK has ‘completely lost the plot’

A leading sight charity has stressed the need for inclusive web design after rail websites switched to black and white to mark Prince Philip’s death, leaving partially sighted people struggling.

Network Rail and National Rail websites turned from colour to greyscale in a tribute to the Duke of Edinburgh. The gesture backfired after customers highlighted accessibility issues and complained they could no longer use the website.

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Other train operators, including CrossCountry and Northern rail, had also removed colour from their websites.

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