Energy watchdog plans to make UK suppliers refund surplus credit

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Some UK households in line for hefty refunds of up to £1,000 if new Ofgem plans go ahead

The energy regulator could soon call on suppliers to hand £1.4bn in customer credit back to households under plans to stop energy companies from holding on to customer credit balances.

Ofgem is concerned that some suppliers may be using customers’ surplus credit balances – which tend to build up over the summer when bills are lower – to fund otherwise unsustainable business practices.

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